Wheelchair Accessible Taxi Experts

The base fare structure is the same, and the difference most passengers actually notice is the subsidy working in their favour rather than a loading working against them. If you hold a purple PTSS card and travel seated in your wheelchair, the Passenger Transport Subsidy Scheme covers 75% of the fare up to a $35 subsidy per trip, which is a more generous rate than the 50% and $25 cap that applies to a standard yellow card. Where the cost genuinely does differ is on longer private bookings, because an accessible vehicle costs more to run and to maintain than a sedan. We quote before you travel so the number is settled in advance. Call 0483 926 000 and describe the trip.

Same-day trips are often possible, particularly outside the morning and mid-afternoon appointment peaks. Anything time-critical is worth booking further ahead, and specialist appointments, day surgery and hospital discharges are the ones people most often leave too late. If you travel to the same place each week, ask for a standing booking and the slot is held for you permanently. We will tell you honestly if a requested time is already committed rather than accept it and hope. Call 0483 926 000 and we will confirm availability while you are on the phone.

In a purpose-built wheelchair accessible vehicle, yes, and the standard is stricter than most passengers realise. Your chair is loaded via a certified ramp or hoist, then anchored at four separate points so it cannot move, roll or tip in transit. You are then given a lap and sash belt of your own, because the chair restraint holds the chair and the occupant restraint holds you. In Western Australia the hoists and ramps themselves are classed as complex vehicle modifications that require departmental approval, so the equipment is inspected rather than improvised. A standard sedan or a rideshare car has none of this, which is why a folded chair in a boot is a completely different proposition.

Your driver parks with enough clear space behind or beside the vehicle to deploy the ramp, which sometimes means agreeing a spot slightly away from a narrow verge or a tight cul-de-sac head. They come to you rather than waiting at the kerb and sounding the horn. The ramp or hoist goes down, you board in your own chair, and the driver anchors the four tie-down points and fits your lap and sash belt before the vehicle moves. At the other end the process runs in reverse and you are taken to the actual door, whether that is a hospital reception desk, a clinic waiting room or your own hallway. Nothing gets rushed because the booking was held for you rather than squeezed between two other jobs.

This is the single most common surprise in accessible transport, and it is entirely avoidable. Tall backrests, headrests and tilt-in-space frames can put your seated height close to a vehicle's internal clearance, and heavy powerchairs can approach the ramp's safe working load. Tell us the approximate width, length, seated height and weight when you first book and we will confirm the fit before the vehicle is dispatched rather than after it arrives. We record your measurements against your name so every future booking automatically goes out with the right vehicle. If your chair is an unusual shape, send a photo with a tape measure in the frame.

One wheelchair passenger plus accompanying seated passengers is the standard configuration, and how many extra seats you get depends on which vehicle is rostered and whether one or two chairs are travelling. A carer, family member or support worker travels alongside you in a normal seat, so tell us the numbers at booking and the fare is quoted with everyone included. If two wheelchair passengers need to travel together, ask and we will tell you honestly whether that works in one vehicle or needs two. Larger group bookings where nobody is travelling in a wheelchair are usually better served by a standard maxi taxi, and we will say so rather than sell you a service you do not need. Call 0483 926 000 and describe who is travelling.