Rehabilitation & Therapy Transport Experts

Under the 2026-27 NDIS pricing arrangements, provider travel in a modified or accessible vehicle can be charged at up to $2.76 per kilometre, against $0.99 per kilometre for a standard vehicle, with a travel-time cap of 30 minutes in metropolitan areas. That is provider travel, meaning a worker's journey to reach you, and it is a separate thing from transporting you to your appointment. Your own trips are normally funded from your Core Supports transport budget under Support Category 02. Therapy providers themselves can now claim travel at half their hourly rate rather than the full rate. If your invoices are mixing these up, that is worth raising with your plan manager, and we itemise ours specifically so the distinction is visible.

You tell us the day, the time and the destination once, and the slot is then held for you permanently rather than being rebooked each week. Your access notes, chair dimensions and any preferences about assistance are stored against the booking so nothing has to be re-explained. If a week needs to be skipped for a holiday or an illness, you let us know and we release just that week without losing the slot. If your therapy time changes at a review, one call moves it. The point is that the arrangement should require no ongoing effort from you or your support coordinator, because the effort of rebooking weekly is exactly what causes people to drop out of programmes.

Wherever the roster allows it, yes, and we treat it as the default rather than a special request. Familiarity does real work in this service. A driver who already knows that your crossover is steep, that your powerchair needs the ramp angle managed carefully, or that you find an unexplained detour distressing will get you there faster and with far less stress than a stranger reading a note. For participants with cognitive disability or anxiety, the same face each week is often the difference between attending and refusing to go. We cannot promise it absolutely, because leave and illness are real, but we will tell you honestly when a substitute is coming rather than surprising you on the day.

It depends on distance and whether the driver waits through the session, and we quote the whole weekly arrangement rather than pricing trips one at a time. Most participants fund this from their Core Supports transport budget, which is allocated at up to $1,784 a year at Level 1, up to $2,472 at Level 2 and up to $3,456 at Level 3. Level 2 and Level 3 are the ones that usually apply to regular therapy and day-programme attendance. If you hold a PTSS card, the subsidy can apply to eligible taxi trips at 75% up to $35 for a purple card or 50% up to $25 for a yellow card. Call 0483 926 000 with the day, time and destination and we will price the year rather than the trip.

Let us know as early as you can and we release that week without any effect on your standing slot. Therapists cancel, people get unwell, and a service that penalised either would be unusable. Where we ask for reasonable notice is the same-morning cancellation, simply because the vehicle has already been rostered away from other work. If your programme pauses for several weeks, for example over a break, tell us the return date and we hold the slot rather than closing it. The arrangement is designed to survive real life.

Yes, and hydrotherapy is worth flagging when you book because the return leg needs a little more thought. Passengers are often tired afterwards, transfers can be slower, and there is usually wet kit and a towel to manage. We allow additional time on the return rather than running it to the same schedule as the outbound trip. If your session runs at a pool with limited accessible parking, we sort the pickup point in advance so you are not waiting outside in the cold in June or the heat in January. Tell us it is hydrotherapy at booking and the arrangement is built accordingly.