NDIS Transport Experts

Yes, but not as a blank cheque, and it comes through more than one mechanism which is where most of the confusion starts. Recurring transport funding sits in your Core Supports budget under Support Category 02 and is paid at one of three annual levels. Separately, activity-based transport covers the travel that is part of a support activity, and provider travel covers a worker travelling to you. These are three different things and they are claimed differently, which is why participants often think their funding has run out when in fact they have been drawing from the wrong pocket. Call 0483 926 000 and we will explain which one applies to the trips you actually want to make.

Level 2 is up to $2,472 per year. It is intended for participants who work or study up to 15 hours a week, or who attend a day programme, an employment service or a similar regular commitment. For context, Level 1 is up to $1,784 a year for participants who are not working or studying but are building community access, and Level 3 is up to $3,456 a year for participants working, seeking work or studying 15 or more hours a week who cannot use public transport. The funding is typically paid into your nominated account or handled through your plan manager. If your weekly travel does not fit inside your level, that is a conversation to have with your planner or support coordinator at your next review.

Eligibility is decided by the NDIA at plan level, not by transport providers, and it broadly turns on whether your disability prevents you from using public transport independently. The level you receive then depends on what you are travelling for, with work, study and day programmes attracting the higher levels. Being a wheelchair user does not automatically qualify you for a particular level, and plenty of participants who could use a bus in theory cannot do so reliably in practice, which is worth raising at your review. We are not the assessing body and we will never tell you that you qualify. What we can do is give your planner an accurate picture of what your actual weekly travel costs, which is a far more useful document at a review than an estimate.

Yes. Transport sits inside Core Supports as Support Category 02, and Core funding is generally the most flexible part of your plan. That flexibility is why participants sometimes find their transport allocation stretched further than expected, and equally why it can run down faster than expected if it is being used for trips that another mechanism would have covered. Trips that form part of a funded support activity may be claimable as activity-based transport rather than out of your transport budget. We itemise our invoices clearly enough that your plan manager can see which is which. Call 0483 926 000 if you want that walked through before you start.

It depends on how your plan is managed. Self-managed participants are invoiced directly by us and claim the amount back through the myplace participant portal. Plan-managed participants give us the plan manager's details at booking and we invoice the plan manager, itemised with dates, distances and the applicable line item so it clears without queries. We are not an NDIS registered provider, so agency-managed participants cannot have trips billed to the NDIA through us. Recurring transport funding is often paid in advance into your nominated bank account, which is why some participants are surprised to find it already sitting there.

Ask three questions and the field narrows quickly. First, ask whether the vehicle is a purpose-built wheelchair accessible vehicle with certified ramp or hoist and four-point restraints, or a standard car with a folded chair in the boot. Second, ask whether the drivers undergo special courses and trainings, which are reviewed and upgraded on a regular basis, and hold a current Western Australian passenger transport driver authorisation. Third, ask exactly how they invoice your management type, because a provider who cannot answer that will cost your plan manager hours. Then ask for a standing booking and see whether they can hold a slot rather than rebooking you weekly. Call 0483 926 000 and put those questions to us.