0483 926 000

Aged Care Transport Experts

Safe Journeys. Trusted Drivers. Every Time

Perth Wheelchair Taxi Solutions

Where We Take Older Passengers Across Perth

Medical and allied health appointments make up most of it: GPs, podiatry, audiology, optometry, cardiology and the outpatient clinics at Osborne Park Hospital, Joondalup Health Campus and Sir Charles Gairdner Hospital in Nedlands. Shopping runs are the next largest group, and they are the trips most often refused elsewhere because they are short and involve waiting. Family visits matter more than any brochure suggests, particularly for residents in aged care who cannot get to a grandchild's birthday without help. We collect from and deliver to residential aged care facilities and retirement villages, including sites such as the Maurice Zeffert Home in Dianella, and we run to rehabilitation and aged care wards including Glengarry Private Hospital on Arnisdale Road in Duncraig. Some passengers travel seated in a wheelchair, many use a walking frame, and plenty simply need a steady arm. All of it is the same service.

Perth Wheelchair Taxi Solutions

Door Through Door, Not Kerb to Kerb

The distinction sounds like marketing until you have watched somebody with a frame try to manage three steps and a shopping bag alone. Your driver brings the vehicle as close as the crossover allows, comes to the door, and offers an arm or steadies the frame rather than watching from the car. The frame or chair is stowed properly and secured, not tossed in the back. At the other end you are walked to the reception desk, the clinic waiting room or the shopping centre entrance, and on the way home the shopping goes to the kitchen bench rather than the front path. Where the passenger is being handed over to hospital staff, day programme staff or a family member, the driver waits until that handover has actually happened. What we do not do is a physical lift or a hoist transfer at your home, because that is a manual handling job for a support worker or an occupational therapist and doing it badly causes injuries. Call 0483 926 000 and tell us what help you need.

Perth Wheelchair Taxi Solutions

Why Patience Is Actually the Service

The complaint we hear most from older passengers and their families is not about cost or even lateness, it is about being made to feel like an inconvenience. Drivers who rev the engine while somebody negotiates a step, who talk over a passenger to their daughter, or who treat a six-minute loading as an imposition, do more damage than a late arrival ever does. We select drivers for temperament as deliberately as for skill, and every one of them is background-checked and holds a current Western Australian passenger transport driver authorisation. Because bookings are held against a specific vehicle rather than released into a dispatch pool, nobody is rushing you to get to the next fare. We built Perth Wheelchair Taxi Solutions after a decade in the industry, largely because we had seen too much of the alternative, and more than 1,000 passengers later, that operating rule has not changed. Call 0483 926 000 and speak to somebody local.

Perth Wheelchair Taxi Solutions

What Aged Care Transport Costs in Perth

Metered trips use the standard Western Australian on-demand fare structure and the Passenger Transport Subsidy Scheme then reduces what you actually pay. A yellow standard PTSS card covers 50% of the fare up to a $25 subsidy per trip, and a purple wheelchair card covers 75% up to $35 when you are travelling seated in your chair, processed by the driver at the end of the journey. On a typical run from home to a GP or a local shopping centre the subsidy takes out most of the fare. Paper TUSS vouchers stopped being accepted on 1 October 2025, so anybody still holding them needs to move to the card. For longer private bookings such as a morning of appointments and errands with the driver waiting between stops, published market rates for an accessible vehicle in this part of Perth run around $45 to $65 per hour on weekdays and higher in the evenings and at weekends. We quote your actual booking. Call 0483 926 000.

Perth Wheelchair Taxi Solutions

Accessible Taxi, Community Transport or Relying on Family

Family driving is the option most people default to and the one that quietly wears out, because nobody wants to keep asking a son or daughter to take another half-day off work. It also stops abruptly when the family car cannot take a frame or the passenger can no longer manage the transfer into a sedan. Community transport is genuinely excellent value and we recommend it without hesitation for routine, predictable trips, but it runs to fixed rosters and routes, needs booking well ahead, and cannot help with a Thursday specialist appointment made last week. Public transport has improved in parts of our area, with the Ellenbrook Line opening on 8 December 2024 and serving Morley, Noranda, Ballajura, Whiteman Park and Ellenbrook, though a station is still not a clinic door and the walk at either end is exactly what many passengers cannot manage. An accessible taxi costs more than all three and buys a specific time, a door-through-door handover and no obligation to anybody. The sensible arrangement is usually a mix. Call 0483 926 000 and we will tell you which trips are genuinely worth booking with us.

Related Services

Wheelchair Accessible Taxi

Stay in your own chair, anchored on four-point tie-downs, from your front door to the destination door. Certified ramps and hoists, drivers held to the national wheelchair-restraint competency, and a vehicle reserved for your booking rather than dispatched from the nearest rank.

Disability Taxi

For passengers who need patience more than they need a ramp. A held booking, a driver who walks you to the door instead of the kerb, and PTSS processed on the spot, whether or not you travel seated in a wheelchair.

NDIS Transport

Transport that clears your plan manager first time. Self-managed and plan-managed participants handled, itemised to the line, with standing weekly bookings for work, study, therapy and day programmes in a wheelchair accessible vehicle with certified ramps and restraints.

TESTIMONIALS

What Our Aged Care Transport Customers Say About Us

The Process

3 Step Process For Your Aged Care Transport Needs

Book Ahead

Call or message with your pickup, destination and chair type. We confirm the vehicle, driver and arrival window before you hang up.

We Arrive

Your driver arrives inside the agreed window, checks the access route, then loads and secures your chair with four-point restraints before moving.

Safe Arrival

We take you right to the door, not the kerb, and wait or return for you if your booking includes it.

Aged Care Transport In Perth

FREQUENTLY ASKED QUESTIONS

Everything you need to know about our Aged Care Transport In Perth

How can seniors get around Perth without a car?

There are four realistic options and most people end up combining them. Public transport works well if you can reach a station and manage the walk at both ends, and the Ellenbrook Line that opened on 8 December 2024 has genuinely improved the north-east corridor, but a train still leaves you some distance from a clinic door. Community transport is affordable and reliable for routine trips, though it runs to a roster of fixed days and routes. Family driving works until it does not, and most people are reluctant to keep asking. An accessible taxi covers the gap: the appointment scheduled at short notice, the trip outside community transport's days, and anything where you need to be walked to a door rather than left near one. Call 0483 926 000 and we will tell you honestly if another option suits your trip better.

How do seniors who can't drive get to medical appointments?

Booking a dedicated vehicle in advance is the most reliable route, and for anything time-critical it is the only one we would recommend. Community transport and hospital-arranged transport both exist and both are worth using where they fit, but neither guarantees a specific arrival time, which matters when a specialist appointment carries a three to six month wait for a replacement. We book backwards from the appointment time, agree the meeting point beforehand at larger sites such as Sir Charles Gairdner Hospital in Nedlands or Joondalup Health Campus, and hold the return leg so you are not negotiating transport while unwell. PTSS cardholders get the subsidy applied at the end of the trip. Call 0483 926 000 with the appointment details.

Is there free transport for elderly people to appointments?

There are subsidised and sometimes free options, though "free" usually comes with conditions worth understanding before you rely on it. Community transport services run by councils and not-for-profits are often heavily subsidised and occasionally free for eligible residents, but they operate on fixed rosters and need booking well ahead. Some hospitals arrange transport for discharges and certain outpatient programmes, at their own timing rather than yours. If you hold a Western Australian PTSS card, that is not free transport but it is a substantial subsidy, covering 50% of a taxi fare up to $25 on a yellow card or 75% up to $35 on a purple card. We are a paid service and will say so plainly, but we will also point you at community transport when it clearly suits your trip better.

What does aged care transport cost in Perth?

Metered trips run on the standard Western Australian on-demand fare structure and the PTSS subsidy then applies if you hold a card, at 50% up to $25 on a yellow card or 75% up to $35 on a purple card when travelling seated in a wheelchair. On a typical suburban run to a GP or a shopping centre, the subsidy absorbs most of the fare. For longer private bookings such as a morning of appointments and errands, published market rates for an accessible vehicle in this part of Perth sit around $45 to $65 per hour on weekdays, higher in the evenings and at weekends. We quote the actual booking rather than working from a table, and we tell you the figure before you travel. Call 0483 926 000.

Can you help with a walking frame, shopping and getting through the front door?

Yes, and it is most of what the job involves. Your driver brings the vehicle as close to the door as the driveway allows, offers an arm or steadies the frame on the steps, stows the frame properly rather than throwing it in, and carries shopping to the kitchen bench rather than the front path. At the other end you are walked into the clinic or the shopping centre entrance rather than left at a kerb. What we do not do is a physical lift or any transfer requiring a hoist at your home, because that is a manual handling task for a support worker or an occupational therapist to arrange. Tell us at booking what help you need so the right amount of time is allowed.

Do you collect from residential aged care and retirement villages?

Yes, across all the Perth suburbs we cover, and these pickups tend to run more smoothly when arranged with the facility rather than around it. Larger sites often have a designated visitor or ambulance bay that is far better suited to deploying a ramp than the main entrance, and staff usually know exactly where it is. Tell us the facility name and the resident's name at booking, along with whether staff will bring the resident down or whether the driver should come to the room. Standing bookings work particularly well here, for example a weekly family visit or a regular podiatry appointment. Call 0483 926 000 and we will set it up with the facility once rather than negotiating it every time.