Terms & conditions

Perth Wheelchair Taxi Solutions

These Terms and Conditions apply to all SMS messages sent and received as part of the A2P 10DLC messaging services provided by Perth Wheelchair Taxi Solutions. Your use of this service constitutes acceptance of these terms.

Cancellation & No-Show Policy

We know that schedules can shift unexpectedly. To ensure we can manage our fleet efficiently, respect our drivers' time, and continue delivering dependable service to all passengers, we operate under the following cancellation terms:
- Standard Window: No fees apply if you notify us at least 3 hours prior to your scheduled pickup time
- Short-Notice Adjustments: Cancellations made within the 3-hour window leading up to your booking will incur a $25 administration charge to partially compensate the driver for their reserved time slot.
- On-Site Cancellations: Once a vehicle has dispatched and arrived at your designated pickup address, any cancellation or failure to appear will result in a charge for the full quoted or estimated trip fare to fully cover the driver's allocated shift and travel.
- Acceptable Channels: To protect your booking status, all cancellations must be submitted directly via phone call, SMS, or email confirmation

Thank you for partnering with us to keep transit timings reliable, fair, and respectful for our drivers and the entire Perth community.

Messaging Consent

As a user, you must explicitly consent to receive messages from Perth Wheelchair Taxi Solutions. Consent can be given through various channels including, but not limited to, our website sign-up forms, paper forms, or verbally through customer service interactions.

Message Types and Frequency

Messages sent by Perth Wheelchair Taxi Solutions may include alerts, reminders, promotional offers, updates, and other relevant communications. The frequency of these messages will depend on your interaction with our services and your preferences.

Data Rates and Charges

Standard message and data rates may apply to any messages you send or receive as part of our service. This could affect your bill and depends on the terms set by your mobile carrier.

Opt-Out Instructions

To discontinue receiving messages from Perth Wheelchair Taxi Solutions, you can reply "STOP" to any of our messages at any time. This will unsubscribe you from our SMS communications.

Privacy Policy

Our Privacy Policy outlines how we collect, use, and protect your data in relation to our A2P 10DLC messaging service. It can be found on our website.

Message Delivery

Perth Wheelchair Taxi Solutions does not guarantee that messages will be delivered without delays or failures. Such issues can occur due to factors outside our control, such as network problems or device compatibility.

User Obligations

When using our messaging service, you agree to abide by all applicable laws and regulations. You must not use this service to send messages that are offensive, illegal, or intended to harass or harm others.

Compliance with Laws

You acknowledge that the messaging service must be used in compliance with all relevant laws, including those relating to privacy, telecommunications, and commercial communications.

Changes to Terms and Conditions

Perth Wheelchair Taxi Solutions reserves the right to change these Terms and Conditions at any time. Changes will be communicated through our website or direct communications where feasible.