Disability Taxi Experts

Your out-of-pocket cost is the fare minus the subsidy, and the subsidy depends on which card you hold. A standard yellow PTSS card covers 50% of the fare up to a maximum $25 subsidy per trip. A purple card covers 75% up to a maximum $35 subsidy, but only when you are travelling seated in your wheelchair in a wheelchair accessible vehicle. On a short suburban run the subsidy usually absorbs most of the fare and you pay a small gap. On a long cross-city trip the cap is reached and the balance above it is yours, so if the trip is a long one it is worth asking us for the estimate first on 0483 926 000.

The Passenger Transport Subsidy Scheme is for Western Australians with a disability that prevents them from safely or independently using conventional public transport, and eligibility is assessed by the Department of Transport rather than by us. Applicants generally need supporting evidence from a health professional, and the department decides whether you receive the standard yellow card or the wheelchair purple card. The distinction matters because the purple card carries the higher 75% and $35 rate but applies when you travel seated in your wheelchair. We are not the assessing body and we cannot approve or decline anyone. What we can do is tell you how the card works in practice on our vehicles before you apply.

You apply to the Western Australian Department of Transport, which administers the Passenger Transport Subsidy Scheme, and the application asks for evidence of your mobility needs from a health professional. Once approved you receive a PTSS card, and since 1 October 2025 that card is the only way to access the subsidy, because the old paper TUSS vouchers stopped being accepted on that date. If you are still holding a book of vouchers, they will not work on any WA taxi and you need to move across. Bring the card with you and the driver processes the subsidy at the end of the journey rather than asking you to claim it back later. If you are unsure whether your card is current, call 0483 926 000 before you travel.

We take them, and this is deliberately how the business is set up. A four-kilometre run from home to a local medical centre is the single most commonly refused fare in accessible transport, because a driver on general dispatch would rather hold out for an airport run. Because your booking is held against a specific vehicle rather than released to the pool, there is no incentive for anybody to drop it. If you have been stranded before by a driver who accepted and then cancelled, this is the difference. Call 0483 926 000 and book the short trip without apologising for it.

Yes, and across Perth's older suburbs this is a large part of what the job actually involves. Post-war homes through Dianella, Yokine, Morley and Balcatta commonly have three or four steps up to a front verandah and no ramp ever fitted, and the 1970s stock through Duncraig, Greenwood and Kingsley adds sloping blocks and stepped entries. Your driver will come to the door, offer an arm or steady a frame, carry shopping or a bag, and see you into the vehicle rather than watching from the kerb. What we will not do is a physical lift or any transfer that needs a hoist at your end, because that is a manual-handling task for a support worker or an occupational therapist. Tell us what help you need when you book so the right amount of time is allowed.

If you travel seated in your wheelchair, you need a wheelchair accessible vehicle and you should book that specifically, because it is also the only way the purple PTSS card's 75% rate applies. If you can transfer into a normal car seat and your chair or frame folds, a standard vehicle with an attentive driver is usually more comfortable and easier to get in and out of. If you are somewhere in between, for instance you can manage a transfer on a good day but not reliably, book the accessible vehicle and use the ramp only if you need it on the day. We would rather send the larger vehicle and not need it than send the wrong one. Call 0483 926 000 and describe how you travel.