Wheelchair Accessible Transport Services You Can Rely On

Safe Journeys. Trusted Drivers. Every Time

Perth Wheelchair Taxi Solutions

Company Story

We began with a decision to stop doing high-volume taxi work and start doing one thing properly. The pattern was impossible to ignore: participants, seniors and families across Perth were being accepted for a booking and then cancelled twenty minutes out, collected by vehicles that arrived without the right equipment, or handled by drivers who had never been taught how to restrain a wheelchair. A specialist appointment at Sir Charles Gairdner Hospital in Nedlands, a rehabilitation session at Joondalup Health Campus or a family gathering in Midland should not be the most stressful thing in somebody's week. So the business was built around the opposite approach, holding each booking against a specific vehicle and driver rather than releasing it to whoever is nearest. Ten years and more than 1,000 passengers later, that has not changed.

Perth Wheelchair Taxi Solutions

Owner/Founder Profile

We founded Perth Wheelchair Taxi Solutions after more than a decade in the passenger transport industry, and we still run it from Brabham rather than from behind a call centre. That decade is where the operating rules came from. We watched short local fares get quietly passed over in favour of longer airport runs, leaving somebody two kilometres from their GP with no way to get there. We watched drivers talk over passengers to their carers as though the person in the chair were freight. We saw what a cancelled booking actually costs when the appointment behind it took three months to secure. When you call 0483 926 000, you are speaking to somebody who knows these streets and these passengers, not to an offshore operator reading from a script.

Perth Wheelchair Taxi Solutions

Team Section

We run deliberately as a small, consistent team rather than a large rotating pool, because consistency is what this work actually requires. Drivers are selected for temperament as carefully as for skill, since arriving on time and then hurrying somebody through a transfer is still a failure. Wherever the roster allows it, standing bookings keep the same driver each week, and that matters more than it sounds: a driver who already knows that your crossover is too steep, that the flat spot is two doors up, and that your transfer takes an extra few minutes turns a stressful morning into a routine one. For passengers who find an unfamiliar driver distressing, that continuity is often the difference between attending a programme and refusing to go.

Perth Wheelchair Taxi Solutions

Credentials & Certifications

We operate under ABN 93 178 937 861, with more than ten years of experience behind us. Every driver holds a current Western Australian passenger transport driver authorisation, an annual approval issued by the Department of Transport that requires a driver's licence held for at least three years along with ongoing police and justice conviction checks, and each driver is background-checked before carrying passengers. Where a passenger travels seated in a wheelchair, the driver must undergo special courses and trainings, which are reviewed and upgraded on a regular basis. The vehicles themselves carry certified hoist and ramp systems with four-point tie-downs, and in Western Australia those modifications are classed as complex vehicle modifications requiring departmental approval, so the equipment is documented rather than improvised.

Perth Wheelchair Taxi Solutions

Why Choose Us

Reliability is the whole product here, because an accessible vehicle that does not arrive cannot be replaced at short notice the way an ordinary taxi can. Every booking is held against a specific vehicle and driver, so it cannot be dropped for a longer fare on the morning it matters, and short local trips are taken rather than quietly ignored. More than 1,000 passengers have travelled with us across Perth suburbs, from Brabham, Caversham and Aveley in the north-east through to Nedlands and Subiaco in the west. We handle PTSS cards at the end of the trip and itemise NDIS invoices so plan managers can process them first time. Whether you need a one-off hospital run or a standing weekly therapy booking, the promise is the same: safe journeys, trusted drivers, every time. Call 0483 926 000.