Medical Appointment Transport Experts

Metered trips run on the standard Western Australian on-demand fare structure, and if you hold a PTSS card the subsidy applies at 75% up to $35 for a purple wheelchair card or 50% up to $25 for a yellow card. Return trips to the same appointment are booked as one job so you are not starting from scratch on the way home. For longer bookings where the driver waits through a procedure, published market rates for an accessible vehicle in this part of Perth sit around $45 to $65 per hour on weekdays, higher in the evenings and at weekends. NDIS participants may be able to draw this from their Core Supports transport budget, or where provider travel applies, at up to $2.76 per kilometre for a modified vehicle. Call 0483 926 000 and we will quote the actual appointment.

Yes, and booking both legs together is almost always the better approach. On a short outpatient visit the driver can wait, which removes the risk of finishing early and having nobody available. On a longer procedure we book a return time and come back for you, and if the appointment overruns you call and we adjust rather than abandoning the second leg. Dialysis, oncology and day surgery are the ones where the return leg matters most, because you will not be in a state to negotiate transport when you come out. Tell us at booking that it is a return and we allocate the vehicle accordingly.

Yes, and this is one of the trips we plan for most carefully. Hospital discharges almost never happen at the time they are first quoted, because pharmacy, paperwork and a doctor's final sign-off all have to line up. Rather than book a fixed time and have you sitting in a chair by the lift, we ask for the ward's estimate and then work off a call from you or the ward when you are genuinely cleared. We will confirm the exact pickup point in advance, because a discharge from Sir Charles Gairdner or Joondalup Health Campus does not happen at the same door you came in through. If your chair or mobility has changed during the admission, tell us, because the vehicle we send may need to change too.

We agree it before the day, and this is the piece almost nobody publishes. Sir Charles Gairdner Hospital in Nedlands sits on a campus rather than standing alone, sharing it with Perth Children's Hospital roughly 260 metres to the south-east and the Harry Perkins Institute, so the hospital name on its own is not a pickup point. Hollywood Private Hospital sits about 520 metres to the west and is a different site again. St John of God Subiaco on Salvado Road, St John of God Midland and Joondalup Health Campus each have their own drop-off arrangements and accessible bays. Tell us the clinic or ward name when you book and we will nominate the specific door, so you are not pushing a chair around a campus looking for a car.

You call us and we adjust, which is the whole reason the return leg is held rather than rebooked. Clinics run late constantly and it is not something a passenger should be penalised for having no control over. If the driver is waiting on site, waiting time is part of the booking and it is discussed upfront rather than appearing as a surprise line on the fare. If we are returning for you, we simply come back at the revised time provided we know. The failure mode we are trying to eliminate is the one where somebody finishes a procedure at 4pm, finds their booking cancelled, and cannot get an accessible vehicle before evening. Call 0483 926 000 and we will build the flexibility in at the start.

This is a genuine safety question rather than a pricing one, and the honest answer is that it depends on whether you need care in transit. If you need clinical monitoring, oxygen, a stretcher, or a trained clinician on board, you need a non-emergency patient transport service and you should not be in a taxi at all. If you are medically stable and simply need to get to an appointment while remaining in your wheelchair, an accessible taxi is the right and far cheaper option. Hospital staff can advise which category you fall into and will usually arrange patient transport where it is required. We will decline a booking that should be a patient transport job, because taking it would be the wrong call. Call 0483 926 000 and describe the situation.